Questions & Answers

Is there a correlation between the verses and the illustrations in our sound books?

We have made a deliberate pedagogical choice not to establish a literal correspondence between the verses and the illustrations.

Our Montessori-inspired approach

For toddlers, learning begins with sensory experience and a prepared environment. Our Quranic sound book follows this philosophy:

Listening before understanding: At this age, children naturally absorb the sounds of the Quran. The recitation creates an auditory and emotional familiarity that forms the foundation of their future attachment to the Holy Book.

Reassuring and familiar illustrations: The soft and delicate watercolors serve as comforting visual anchors. Their organic aesthetic and subtle nuances create a poetic and secure universe that accompanies the child in their exploration, without attempting to illustrate abstract theological concepts. The watercolor technique, with its fluid and luminous nature, evokes gentleness and kindness—essential qualities for young children.

Respect for cognitive development: Visually representing concepts as profound as divine mercy, the Day of Judgment, or Tawhid (the oneness of Allah) would be inappropriate for young children's developmental stage. These complex spiritual concepts require intellectual maturity that they will gradually acquire.

A parent-child bonding moment

The book becomes a family meditation tool, where parents and children share a precious moment together. It's an opportunity for parents to discuss the surah according to their own sensitivity, creating a strong emotional connection around the Quran.

A playful and progressive introduction

Our goal is to plant the seeds of a loving relationship with the Quran. Detailed explanations and deep understanding will come naturally later, as the child grows, insha'Allah. For now, the essential thing is to create a positive association: Quran = gentleness, beauty, serenity. 🤍

What makes MyBabySurah books different from other baby books?

Our sound books combine Quranic verses, gentle illustrations, and audio adapted for toddlers. Each verse is clearly recited to help children listen, repeat, and memorize — naturally, while having fun.

What age are MyBabySurah books designed for?

Our books are designed for babies and young children from 6 months to 3 years old. Older children can also enjoy them by repeating the surahs and interacting with the sounds.

How do I activate the sound in the book?

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Are batteries included? Can they be replaced?

Yes, each book comes with batteries already installed. If needed, they can be easily replaced by an adult.

How do I change the batteries?

If the sound cuts off quickly, it's time to change the batteries (adults only).

Use a Phillips screwdriver to remove the screw.

Remove the old batteries.

Insert 3 AG10 button batteries with the + side facing up.
Compatible models: AG10

What are the delivery times?

Our orders are shipped from our international warehouse. Here are average delivery times by region:

Europe (France, Germany, Spain, Belgium, Netherlands): 4 to 7 business days

Rest of Europe (Italy, Austria, Switzerland, Sweden, Denmark, Luxembourg, Finland, etc.): 6 to 10 business days

United Kingdom: 4 to 7 business days

North America (USA, Canada): 7 to 9 business days

Middle East (UAE, Saudi Arabia, Oman, etc.): 7 to 10 business days

Asia (Singapore, Malaysia, South Korea, Japan, Hong Kong): 3 to 6 business days

Oceania (Australia, New Zealand): 6 to 9 business days

Once your order is shipped, you'll receive a tracking number to follow the delivery in real time.

Will I receive a tracking number?

Yes! You'll receive an automated email with a tracking link as soon as your order ships. You can track your order at every step directly on our website.

I haven't received my order, what should I do?

If your order hasn't arrived within 30 business days, we'll offer a replacement or refund. Simply contact us at contact@mybabysurah.com or via the chat available on our website.

My tracking is stuck, is this normal?

There may be a delay in updating international tracking systems. Don't worry, your package is still on its way. If nothing changes after 7 days, contact our team.

How do I contact customer service?

For any questions, Mybabysurah customer service is at your disposal:

By email: contact@mybabysurah.com (don't forget to check your spam folder as our replies may end up there!)

Via chat on our website, accessible through the icon at the bottom right

How do I cancel or modify my order?

It may still be possible… it all depends on how far along your order is!
For any modification request, contact our customer service as soon as possible at contact@mybabysurah.com. Customer service will let you know if your order is already being prepared (in which case it will be too late to make changes) or if there's still time to make an adjustment.

Return & Refund Policy

At Mybabysurah, each order is carefully prepared and shipped from our partner logistics warehouse.

Returns & Refunds

According to our policy, we do not accept returns or exchanges for change of mind or ordering errors.

However, we place great importance on the quality of our products and customer satisfaction. That's why we offer a full refund only if the product is received defective or damaged.

Product damaged upon receipt?
If you notice that your product was damaged during shipping, please contact us within 48 hours of receipt at: contact@mybabysurah.com, including the following:

Your order number

A clear photo showing the damage

A brief description of the issue

Our customer service will offer an appropriate solution: refund or shipment of a new product, depending on the case.

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