Questions / Answers

What makes MyBabySurah books different from other baby books?

Our sound books combine Quranic verses with gentle illustrations and child-friendly audio. Each verse is recited clearly to help babies and toddlers listen, repeat, and start memorizing naturally — all while having fun.

What age are MyBabySurah books made for ?

Our books are perfect for little ones aged 6 months to 3 years. Older children can also enjoy repeating the verses and engaging with the sounds.

How do I activate the sound in the book ?

  1. Move the switch to the “ON” position — all our books include an ON/OFF button for convenience.
  2. Press the grey sound buttons inside the book.
  3. If the sound stops after a few seconds, the batteries (AG10) probably need to be replaced.

📩 Need help? Contact us at contact@mybabysurah.com — we’re always here to help you.

Are the batteries included? Can I replace them?

Yes — each book comes with batteries already installed. When needed, you can easily replace them in a few simple steps.

How to Replace the Batteries ?

If the sound cuts off quickly, it's probably time to change the batteries. Adults only.

  1. Use a crosshead screwdriver to remove the screw.
  2. Take out the used batteries.
  3. Insert 3 new AG10.

What are the delivery times?

Our orders are shipped from our international warehouse.

Here are the average delivery times by region:

  • Europe (France, Germany, Spain, Belgium, Netherlands): 4 to 7 business days
  • Rest of Europe (Italy, Austria, Switzerland, Sweden, Denmark, Luxembourg, Finland, etc.): 6 to 10 business days
  • United Kingdom : 4 à 7 jours ouvrés
  • North America (United States, Canada): 7 to 9 business days
  • Middle East (United Arab Emirates, Saudi Arabia, Oman, etc.): 7 to 10 business days
  • Asia (Singapore, Malaysia, South Korea, Japan, Hong Kong): 3 to 6 business days
  • Oceania (Australia, New Zealand): 6 to 9 business days

Once your order has been shipped, you will receive a tracking number to follow its progress in real time.

Will I receive a tracking number?

Yes! You'll automatically receive an email with a tracking link as soon as your order is shipped.

You can follow your package every step of the way directly on our website.

I haven’t received my order, what should I do?

If your order hasn’t arrived within 30 business days, we will offer a replacement or a full refund.

Simply contact us at contact@mybabysurah.com or via the live chat on our website.

My tracking is stuck, is this normal?

Sometimes, tracking updates may be delayed due to local postal services. If your tracking hasn’t updated for several days, feel free to reach out to us — we’ll investigate and assist you as soon as possible.

How can I contact customer service?

The Mybabysurah support team is happy to help:

  • By email: contact@mybabysurah.com (Don’t forget to check your spam folder — our replies may land there!)
  • Via live chat on our website (icon at the bottom right)

Can I cancel or modify my order?

It might still be possible… depending on the status of your order!

For any change or cancellation request, contact our support team as soon as possible at contact@mybabysurah.com.

We’ll let you know if your order is already being prepared (in which case it may be too late) or if a change can still be made.

Return & Refund Policy

At Mybabysurah, every order is carefully prepared and shipped from our logistics partner’s warehouse.

Returns & Refunds
According to our policy, we do not accept returns or exchanges in cases of change of mind or incorrect order choices.

However, we care deeply about product quality and customer satisfaction. That’s why we offer full refunds if a product is received damaged or defective.

Product damaged upon arrival?
If your item was damaged during shipping, please contact us within 48 hours of receiving it at: contact@mybabysurah.com, with the following:

  • Your order number
  • A clear photo showing the damage
  • A short description of the issue

Our team will offer the appropriate solution: refund or replacement, depending on the situation.

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